All items are sent via Royal Mail Signed For (£3.95) estimated 3 working days. Items will usually be sent within 1 working day of purchase.*NOTE WE ARE CLOSED ON A MONDAY SO WEEKEND ORDERS AFTER 1PM FRIDAY WILL USUALLY BE SENT THE FOLLOWING TUESDAY* ALL items require a signature upon delivery. If you are unlikely to be in, please ensure you check for the Royal Mail card to inform you of which sorting office your item has been taken to. If you are needing your item quicker then please contact us in the shop directly and we will endeavour to accommodate your needs.
Telephone - 0161 881 7107
Opening Times are as follows
- Tues 10.30am-5.30pm
- Wed 10.30am- 5.30pm
- Thurs 10am- 6pm
- Fri 10am-6pm
- Sat 10am- 6pm
- Sun 12-5 (Subject to seasonal changes)
Any item maybe returned within 14 days of receipt of item as per distance selling regulations as follows:
Changed Your Mind
Contact us first by e mail or phone we will reply to you within 48 hours (not including weekends or bank holidays).
So if you email on Friday night/sat/sun you may not receive a confirmation until Monday afternoon or Tuesday.
If goods are found to be used when inspected they may be returned to you. Charges will apply.
We advise that you send your item back via a signed for service for which you are responsible for the cost. If you choose not to send via a signed for tracked service we cannot be held responsible for lost items.
Any postage costs incurred when ordering ( if
your order was less than £100) will not be refunded if item returned.
Item must be complete, unused, unwashed and in original packing with ALL original tags. Items will NOT be accepted without tags attached.
Personal items such as swimwear, underwear, and earrings removed from inner packaging may not be returned for hygiene reasons.
PLEASE NOTE: Customers that request cancellation
of an order prior to receiving their goods, maybe charged return costs if the
goods have left us. Please
note the cancellation request must be acknowledged by us, and this can take up
to 48 working hours by email. E.g.
If a cancellation request is made on Saturday or Sunday, this may not be
acknowledged until Tuesday/Wednesday afternoon (we are closed on Mondays), and
goods may have left us In this
case, it would be best to phone us, early in the morning 0161 881 7107.
Goods found to be faulty will need to be returned to us at the store. Once inspected and IF found to have a fault that is a manufacturing defect then any repair or replacement plus postage costs will be free of charge, or if out of stock a full refund will be issued.
Any item found to have a fault caused by wear and tear under the Faulty Goods Act or misuse ( even unintentional ) will incur a repair and charge for all postage costs.